Help Desk Support Specialist
Chief Corporate Office Chief Corporate Office Grand Island, NE Grand Island, NE Full-time Full-time Estimated:
$39.
2K - $49.
7K a year Estimated:
$39.
2K - $49.
7K a year Chief Industries' Corporate Office is seeking a Help Desk Support Specialist to join the Chief team.
This position will be working one on one with other employees helping to solve computer-related problems.
It is required that good communication skills be used.
Job
Responsibilities:
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport with elicit problem details from end-users for clarity of issues.
Prioritize incidents with accurate documentation to suitable technician, when required.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Test fixes to ensure an incident has been adequately resolved.
Deploy pre-packaged software using distribution tools and processes as requested by end users.
Alert management to emerging trends in incidents.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledgebase as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Qualifications and Skill Requirements:
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
The Company:
Putting the needs of customers first has taken Chief Industries, Inc.
from a small construction company in 1954, to a highly diverse company with a reputation for manufacturing quality products and offering unparalleled customer service.
Through its many divisions and subsidiaries, Chief Industries employs over 1,200 skilled and dedicated employees who produce a wide variety of products, many of which are used around the world.
Our
Benefits:
This full-time position is eligible for full company benefits, including Paid vacation and PTO policies Paid holidays Medical, dental, vision, and life Insurance Wellness program 401(k) retirement with company match Disability insurance Employee Assistance Program (EAP) And much more.
Chief Industries Inc.
is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are committed to the basis of equal employment opportunity for all and to providing employees and applicants with a work atmosphere free of discrimination and harassment.
All employment decisions are based on professional demand, job requirements and qualifications, without regard to color, race, family status, religion or belief, or any other status protected by the laws or regulations in the settings in which work is being completed.
Chief Industries Inc.
will not tolerate any discrimination or harassment based on any of these characteristics.
Chief Industries Inc.
encourages all to apply for any available jobs.
If you need additional assistance with the application process, please call 308-389-7200.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
2K - $49.
7K a year Estimated:
$39.
2K - $49.
7K a year Chief Industries' Corporate Office is seeking a Help Desk Support Specialist to join the Chief team.
This position will be working one on one with other employees helping to solve computer-related problems.
It is required that good communication skills be used.
Job
Responsibilities:
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport with elicit problem details from end-users for clarity of issues.
Prioritize incidents with accurate documentation to suitable technician, when required.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Test fixes to ensure an incident has been adequately resolved.
Deploy pre-packaged software using distribution tools and processes as requested by end users.
Alert management to emerging trends in incidents.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledgebase as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Qualifications and Skill Requirements:
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
The Company:
Putting the needs of customers first has taken Chief Industries, Inc.
from a small construction company in 1954, to a highly diverse company with a reputation for manufacturing quality products and offering unparalleled customer service.
Through its many divisions and subsidiaries, Chief Industries employs over 1,200 skilled and dedicated employees who produce a wide variety of products, many of which are used around the world.
Our
Benefits:
This full-time position is eligible for full company benefits, including Paid vacation and PTO policies Paid holidays Medical, dental, vision, and life Insurance Wellness program 401(k) retirement with company match Disability insurance Employee Assistance Program (EAP) And much more.
Chief Industries Inc.
is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are committed to the basis of equal employment opportunity for all and to providing employees and applicants with a work atmosphere free of discrimination and harassment.
All employment decisions are based on professional demand, job requirements and qualifications, without regard to color, race, family status, religion or belief, or any other status protected by the laws or regulations in the settings in which work is being completed.
Chief Industries Inc.
will not tolerate any discrimination or harassment based on any of these characteristics.
Chief Industries Inc.
encourages all to apply for any available jobs.
If you need additional assistance with the application process, please call 308-389-7200.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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