Advanced Medical Support Assistant
SummaryThe Advanced Medical Support Assistant (AMSA) with Home and Community Based Services (HCBS) program works collaboratively within the interdisciplinary team (IDT) coordinating services located within the local VA facility and in the community for home and community-based services including but not limited to skilled home care, non-skilled home care, adult day health care and respite care.
Learn more about this agencyHelpOverview Accepting applications Open & closing dates 08/01/2023 to 08/21/2023 Salary $42,022 - $55,103 per yearUpon selection, locality adjustment will be applied based on the selected applicant's location.
Pay scale & grade GS 6 Help Locations4 vacancies in the following locations Grand Island, NE Omaha, NE Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential None Job family (Series) 0679 Medical Support Assistance Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/FitnessNational security Announcement number CBSY-12070846-23-MS Control number 740356400HelpThis job is open to Internal to an agency Current federal employees of this agency.
Clarification from the agencyOPEN TO CURRENT, PERMANENT FEDERAL EMPLOYEES ONLY 1st AOC:
Facility-wide employees.
2nd AOC:
Agency employees.
3rd AOC:
All other Federal applicants.
This is an open continuous announcement; applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
If you are not a current Federal employee, you should apply under the public announcement number CBSY-12070847-23-MSVideosHelpDutiesMajor duties include (but not limited to):
Interacts with clinical personnel to ensure Veterans receive timely referred and scheduled care in their local community.
Recommends changes to existing HCBS facility and VISN procedures.
Utilize various patient care database systems.
Coordinate Veteran appointments through community vendors.
Provides effective and efficient communication with internal and external customers.
Assists the HCBS case managers in care coordination of referrals, referral package development, scheduling, sending needed forms and authorizations to community vendors.
Process incoming Veteran messages through organizational software programs.
Participate in team huddles and team meetings.
Follow up on Veteran needs by sharing information and collaborating with the interdisciplinary team.
Enter appropriate data into the electronic record per established policies and procedures.
Manage patient systems to verify, validate data accuracy and resolve issues.
Evaluate and triaging scheduling needs to meet recommendations by clinician in regards to urgency of the referrals.
Schedule appointments, including interpreting and verifying provider orders in accordance with HCBS policies and procedures.
Collaborate, communicate, sets priorities and organize the work to meet deadlines ensuring compliance with established processes, policies and regulations.
Provide follow up calls to Veterans or community partners when it is identified that an appointment was not attended Assist Veterans in rescheduling appointments in cases of missed or no-show appointments.
Performs other duties as assigned.
Work Schedule:
40 hours per week.
8:
00 am - 4:
30 pmFlexible:
Flexible schedule is availableTelework:
Ad-hoc, based upon organizational policyVirtual:
This is not a virtual position.
Functional Statement #:
000000/ Advanced Medical Support AssistantRelocation/Recruitment Incentives:
Not AuthorizedThis occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates.
Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.
HelpRequirementsConditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:
59 PM (ET) on 08/21/2023.
Medical Support Assistant Basic RequirementsCitizenship:
Citizen of the United States.
(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
g.
).
Experience and Education
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR Education:
One year above high school; OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification.
None required.
Grandfathering Provision.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.
For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Foreign Education.
To be creditable, education completed outside the U.
S.
must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.
S.
programs.
Physical Requirements.
See VA Directive and Handbook 5019.
English Language Proficiency.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
j.
Grade Determinations Knowledge of MSA Practices:
To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.
Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
Quality of
Experience:
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time
Experience:
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek.
For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
GS-5 Grade
Experience:
One year of experience equivalent to the GS-5 grade level that equips the candidate with the following:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
Ability to schedule medical appointments in a clinical setting.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
ANDGS-6 Grade:
Experience:
One year experience equivalent to the GS-5 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.
g.
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References:
VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5The full performance level of this vacancy is GS-6Physical Requirements:
You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examinationEducationIMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
/>Additional information This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Read more Benefits Help Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Narrative responses are not required at this time.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities (KSAs), completion of a work sample, and/or contact for an interview.
Your resume and/or supporting documentation will be verified.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Recommended Skills Administration Confidentiality Registration Electronic Medical Record Hospitalization Perform Clinical Duty Estimated Salary: $20 to $28 per hour based on qualifications.
Learn more about this agencyHelpOverview Accepting applications Open & closing dates 08/01/2023 to 08/21/2023 Salary $42,022 - $55,103 per yearUpon selection, locality adjustment will be applied based on the selected applicant's location.
Pay scale & grade GS 6 Help Locations4 vacancies in the following locations Grand Island, NE Omaha, NE Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential None Job family (Series) 0679 Medical Support Assistance Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/FitnessNational security Announcement number CBSY-12070846-23-MS Control number 740356400HelpThis job is open to Internal to an agency Current federal employees of this agency.
Clarification from the agencyOPEN TO CURRENT, PERMANENT FEDERAL EMPLOYEES ONLY 1st AOC:
Facility-wide employees.
2nd AOC:
Agency employees.
3rd AOC:
All other Federal applicants.
This is an open continuous announcement; applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
If you are not a current Federal employee, you should apply under the public announcement number CBSY-12070847-23-MSVideosHelpDutiesMajor duties include (but not limited to):
Interacts with clinical personnel to ensure Veterans receive timely referred and scheduled care in their local community.
Recommends changes to existing HCBS facility and VISN procedures.
Utilize various patient care database systems.
Coordinate Veteran appointments through community vendors.
Provides effective and efficient communication with internal and external customers.
Assists the HCBS case managers in care coordination of referrals, referral package development, scheduling, sending needed forms and authorizations to community vendors.
Process incoming Veteran messages through organizational software programs.
Participate in team huddles and team meetings.
Follow up on Veteran needs by sharing information and collaborating with the interdisciplinary team.
Enter appropriate data into the electronic record per established policies and procedures.
Manage patient systems to verify, validate data accuracy and resolve issues.
Evaluate and triaging scheduling needs to meet recommendations by clinician in regards to urgency of the referrals.
Schedule appointments, including interpreting and verifying provider orders in accordance with HCBS policies and procedures.
Collaborate, communicate, sets priorities and organize the work to meet deadlines ensuring compliance with established processes, policies and regulations.
Provide follow up calls to Veterans or community partners when it is identified that an appointment was not attended Assist Veterans in rescheduling appointments in cases of missed or no-show appointments.
Performs other duties as assigned.
Work Schedule:
40 hours per week.
8:
00 am - 4:
30 pmFlexible:
Flexible schedule is availableTelework:
Ad-hoc, based upon organizational policyVirtual:
This is not a virtual position.
Functional Statement #:
000000/ Advanced Medical Support AssistantRelocation/Recruitment Incentives:
Not AuthorizedThis occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates.
Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.
HelpRequirementsConditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:
59 PM (ET) on 08/21/2023.
Medical Support Assistant Basic RequirementsCitizenship:
Citizen of the United States.
(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
g.
).
Experience and Education
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR Education:
One year above high school; OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification.
None required.
Grandfathering Provision.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.
For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Foreign Education.
To be creditable, education completed outside the U.
S.
must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.
S.
programs.
Physical Requirements.
See VA Directive and Handbook 5019.
English Language Proficiency.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
j.
Grade Determinations Knowledge of MSA Practices:
To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.
Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
Quality of
Experience:
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time
Experience:
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek.
For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
GS-5 Grade
Experience:
One year of experience equivalent to the GS-5 grade level that equips the candidate with the following:
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
Ability to schedule medical appointments in a clinical setting.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
ANDGS-6 Grade:
Experience:
One year experience equivalent to the GS-5 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.
g.
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References:
VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5The full performance level of this vacancy is GS-6Physical Requirements:
You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examinationEducationIMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
/>Additional information This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Read more Benefits Help Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Narrative responses are not required at this time.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities (KSAs), completion of a work sample, and/or contact for an interview.
Your resume and/or supporting documentation will be verified.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Recommended Skills Administration Confidentiality Registration Electronic Medical Record Hospitalization Perform Clinical Duty Estimated Salary: $20 to $28 per hour based on qualifications.
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