Patient Service Specialist
Trillion Health & Hormone Trillion Health & Hormone Grand Island, NE Grand Island, NE Full-time Full-time $18 - $23 an hour $18 - $23 an hour 11 days ago 11 days ago 11 days ago Patient Service Specialist (PSS) Trillion Health is looking for a talented, dynamic, and passionate candidate to assist in the continued growth and development of our locally owned clinics.
Trillion Health is a specialized clinic focusing on women's health and gynecology, hormone disorders, and medical aesthetics.
At Trillion Health, we strive to be the women's health experts.
Every day we open the doors to invite women of all ages to take an active role in their health and wellbeing not only by treating medical issues and conditions but educating along the way.
What you can expect:
A culture that is fast paced and evolving to be our best.
An organization that values your opinion and ideas; and allows you to make an impact within the company, community, and the lives of our patients.
Trillion Health strives to be the experts in what we do, and to be forward thinking in all areas of women's health.
The perfect candidate will be committed to the growth and success of the organization and has the experience, drive, and ability to play a pivotal role in developing Trillion Health as the leader in women's health.
Job Description:
The Patient Service Specialist is the liaison between our clinical team and the patient.
The Patient Services Manager will be responsible for greeting patients, maintaining patient files, and providing support and exceptional customer service to patients.
This key role involves building relationships and trust between clinic patients and the clinical team.
This role requires an enthusiastic attitude to lend a hand, strong work ethic, and positive attitude.
This person embodies our passion for serving women and supporting our patient first mission.
Friendly, genuine, organized, and positive; this candidate is one of the first impression to our patients and our first opportunities to show them how great our team and facility are! This essential role involves building relationships and trust between clinic patients and the team.
Principal Duties and
Responsibilities:
Greeting patients, answering questions, booking appointments, facilitating patient requests Responds to request and inquiries from the patients and the general public in person and over the phone and via email Educate patients on treatments, medications, and procedures Supervises day to day operations of the clinic.
Assures patients receive excellent customer service.
Oversee patient flow.
Welcome all Trillion Health & Hormone patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
Registering patients, verifying insurance eligibility, and collecting payments through various software systems.
Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete daily patient call backs.
Monitors patient satisfaction and resolve any complaints.
Drives excellence in business, clinical, and financial operations of the center through managing workflow, scheduling, and other items as needed.
Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly service.
Champions the Trillion Health & Hormone brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public.
Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process.
Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
Discharge patients, assist office and clinical staff, and close office at end of day.
Requirements:
Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
Has responsibility for managing front end business operations.
Through genuine and positive communication, makes each customer feel informed, understood, and important.
Positive, motivated, efficient, team player Excellent ability to communicate, follow up, and keep organized Ability to multi-task and work well under pressure Strong knowledge of email composition and communication Knowledge of computer software, and the ability to learn billing software, and electronic medical records required Prior experience in fast paced service industry or customer service role preferred Can-do attitude, enthusiastic to lend a hand and support other team members
Benefits:
We believe in valuing our team, creating a cohesive culture, and creating a work environment that makes our team more successful.
No call No weekends, holidays, or evenings Health, vision, and dental insurance Competitive salaries and benefits available including health, vision, and dental Flexibility and balance with PTO accrual Appreciation and recognition with opportunities for growth and development 401K Option for both Part-time and Full-time Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday Work setting:
In-person Work Location:
In person The Patient Service Specialist is the liaison between our clinical team and the patient.
The Patient Services Manager will be responsible for greeting patients, maintaining patient files, and providing support and exceptional customer service to patients.
This key role involves building relationships and trust between clinic patients and the clinical team.
This role requires an enthusiastic attitude to lend a hand, strong work ethic, and positive attitude.
This person embodies our passion for serving women and supporting our patient first mission.
Friendly, genuine, organized, and positive; this candidate is one of the first impression to our patients and our first opportunities to show them how great our team and facility are! This essential role involves building relationships and trust between clinic patients and the team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Trillion Health is a specialized clinic focusing on women's health and gynecology, hormone disorders, and medical aesthetics.
At Trillion Health, we strive to be the women's health experts.
Every day we open the doors to invite women of all ages to take an active role in their health and wellbeing not only by treating medical issues and conditions but educating along the way.
What you can expect:
A culture that is fast paced and evolving to be our best.
An organization that values your opinion and ideas; and allows you to make an impact within the company, community, and the lives of our patients.
Trillion Health strives to be the experts in what we do, and to be forward thinking in all areas of women's health.
The perfect candidate will be committed to the growth and success of the organization and has the experience, drive, and ability to play a pivotal role in developing Trillion Health as the leader in women's health.
Job Description:
The Patient Service Specialist is the liaison between our clinical team and the patient.
The Patient Services Manager will be responsible for greeting patients, maintaining patient files, and providing support and exceptional customer service to patients.
This key role involves building relationships and trust between clinic patients and the clinical team.
This role requires an enthusiastic attitude to lend a hand, strong work ethic, and positive attitude.
This person embodies our passion for serving women and supporting our patient first mission.
Friendly, genuine, organized, and positive; this candidate is one of the first impression to our patients and our first opportunities to show them how great our team and facility are! This essential role involves building relationships and trust between clinic patients and the team.
Principal Duties and
Responsibilities:
Greeting patients, answering questions, booking appointments, facilitating patient requests Responds to request and inquiries from the patients and the general public in person and over the phone and via email Educate patients on treatments, medications, and procedures Supervises day to day operations of the clinic.
Assures patients receive excellent customer service.
Oversee patient flow.
Welcome all Trillion Health & Hormone patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
Registering patients, verifying insurance eligibility, and collecting payments through various software systems.
Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete daily patient call backs.
Monitors patient satisfaction and resolve any complaints.
Drives excellence in business, clinical, and financial operations of the center through managing workflow, scheduling, and other items as needed.
Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly service.
Champions the Trillion Health & Hormone brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public.
Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process.
Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
Discharge patients, assist office and clinical staff, and close office at end of day.
Requirements:
Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
Has responsibility for managing front end business operations.
Through genuine and positive communication, makes each customer feel informed, understood, and important.
Positive, motivated, efficient, team player Excellent ability to communicate, follow up, and keep organized Ability to multi-task and work well under pressure Strong knowledge of email composition and communication Knowledge of computer software, and the ability to learn billing software, and electronic medical records required Prior experience in fast paced service industry or customer service role preferred Can-do attitude, enthusiastic to lend a hand and support other team members
Benefits:
We believe in valuing our team, creating a cohesive culture, and creating a work environment that makes our team more successful.
No call No weekends, holidays, or evenings Health, vision, and dental insurance Competitive salaries and benefits available including health, vision, and dental Flexibility and balance with PTO accrual Appreciation and recognition with opportunities for growth and development 401K Option for both Part-time and Full-time Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday Work setting:
In-person Work Location:
In person The Patient Service Specialist is the liaison between our clinical team and the patient.
The Patient Services Manager will be responsible for greeting patients, maintaining patient files, and providing support and exceptional customer service to patients.
This key role involves building relationships and trust between clinic patients and the clinical team.
This role requires an enthusiastic attitude to lend a hand, strong work ethic, and positive attitude.
This person embodies our passion for serving women and supporting our patient first mission.
Friendly, genuine, organized, and positive; this candidate is one of the first impression to our patients and our first opportunities to show them how great our team and facility are! This essential role involves building relationships and trust between clinic patients and the team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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