Medical Support Assistant
The Medical Support Assistants (MSAs) assigned to these sites are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive, emotional, and chronological maturation of the patient. Communicates and treats customers and their family members, significant others, and guests in a courteous, tactful, and respectful manner without exception. Interacts with both internal and external customers, demonstrates skill in operating computer systems and applications such as VistA, CPRS (including VistA Imaging), and Microsoft Applications to accurately enter or extract information. Will perform duties related to the work of this position, as assigned. The employee uses initiative and works independently within the framework established by the supervisor/lead/senior employee for carrying out recurring assignments and refers specific problems not covered by the instructions or standard operating procedures to a designated employee or the supervisor for assistance and/or a decision. The employee maintains confidentiality, and ensures a patient's right to privacy is not compromised. Work Schedule:
The tour of duty for this position is typically Days, Monday - Friday 7:
30 am - 4:
00 pm or 8:
00 am - 4:
30 pm. Additional information may be provided during the interview process. Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/05/2019. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education &
Experience:
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicated the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education:
One year above high school. (Transcripts required) OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (Transcripts required) English Language Proficiency:
Must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Preferred
Experience:
Presence at Center Desk to greet and direct patients and visitors accordingly Schedule Veterans appointments Administrative task completion for CLC nursing staff and providers Answer and appropriately forward incoming telephone calls Input work orders Interdepartmental communication Grade Determinations:
GS-5:
Experience:
One year of experience equivalent to the GS-4 grade level. OR Education:
Four years of education above high school. AND Demonstrate Knowledge, Skills and Abilities:
Candidates must demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.3. Ability to schedule medical appointments in a clinical setting.4. Ability to work independently in the accomplishments of a wide variety of duties performing patient support work.5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References:
VA Handbook 5005 Part II, Chapter 3, Appendix G-45. This can be found in the local Human Resource Office. The full performance level of this vacancy is GS-05.
Estimated Salary: $20 to $28 per hour based on qualifications.
The tour of duty for this position is typically Days, Monday - Friday 7:
30 am - 4:
00 pm or 8:
00 am - 4:
30 pm. Additional information may be provided during the interview process. Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/05/2019. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education &
Experience:
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicated the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education:
One year above high school. (Transcripts required) OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (Transcripts required) English Language Proficiency:
Must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Preferred
Experience:
Presence at Center Desk to greet and direct patients and visitors accordingly Schedule Veterans appointments Administrative task completion for CLC nursing staff and providers Answer and appropriately forward incoming telephone calls Input work orders Interdepartmental communication Grade Determinations:
GS-5:
Experience:
One year of experience equivalent to the GS-4 grade level. OR Education:
Four years of education above high school. AND Demonstrate Knowledge, Skills and Abilities:
Candidates must demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.3. Ability to schedule medical appointments in a clinical setting.4. Ability to work independently in the accomplishments of a wide variety of duties performing patient support work.5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References:
VA Handbook 5005 Part II, Chapter 3, Appendix G-45. This can be found in the local Human Resource Office. The full performance level of this vacancy is GS-05.
- Department:
0679 Medical Support Assistance - Salary Range:
$34,008 to $44,207 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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